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Whatever sleep looks like for you, we're here for it.

Whether you have questions about our products, need assistance with an order, or simply want to share your feedback, our dedicated team is here to assist you.

FAQs

Why do your pillows have different support ratings?

Togs? What are they?

The weight, softness and warmth of a duvet depends on its tog rating and filling. The higher the tog rating, the warmer the duvet

Togs usually start at 4.5 for a summer, lighter duvet up to 15 for the warmest winter duvet.

Although, Slumberdown offer 1 & 3 tog duvets for a super light and cool sleep on those hotter nights

What sizes do Slumberdown products come in?

We understand that everybody experiences sleep very differently, so our products are designed to help as many people as possible.

Our range of duvets, mattress toppers and protectors are available in the following sizes: Single, Double, King and Superking (only available on select ranges).

Our range of pillows feature different support levels for a variety of sleep positions, including Soft, Medium, Firm and Super-Firm.

Our Electric Duvets are available in Single, Double, King & Super-King (Only available on certain ranges).

Electric Throws are one size

Our standard pillows are 74cm x 48cm

How often should I replace my bedding?

We recommend changing your pillows every 2 years and duvets at a maximum of 5 years.

Can I order a Slumberdown product outside of mainland UK?

At the moment, Slumberdown products are only available for delivery to mainland UK

How do I contact Slumberdown?

Via email

We'd love to hear from you and can help with any issues at info@slumberdown.co.uk

Via post

Slumberdown
John Cotton Group
Low Mill Lane
Ravensthorpe
WF13 3LX

What tests are performed on Slumberdown products?

1. Tog Testing – This measures the thermal resistance of duvets.

2. Mini Carding – This allows us to create prototype scale samples for thorough testing. Allowing us to get our products just right.

3. Tensile Testing – This measures the tensile, burst and seam strength as well seam slippage, to ensure a safe and durable product.

How do I return a product?

For products purchased here on the Slumberdown website, please email info@slumberdown.co.uk Please note, bedding products that have been used cannot be returned for hygiene reasons.

For Slumberdown products purchased from a retailer, please refer to the retailers returns and refunds policy.

Where can I recycle my old duvets and pillows?

Over 10 million duvets and pillows are sent to landfill each year in the UK, and we want that change. When it’s time to dispose of your old duvets and pillows, there are plenty of options to make sure they go on to help others, we’ve included some helpful links below to help you find the best option.

Check your local council and recycling locations. 

Find your local council – GOV.UK (www.gov.uk)

Duvets and pillows | Recycle Now

Upcycle or donate your duvets to people in need. 

Olio – Your Local Sharing App (olioapp.com)

Freecycle: Front Door

T&C’s for social giveaways

By entering any Slumberdown social media giveaway, you
agree to be bound by these terms. Giveaways are open to UK residents aged 18 or over only. Entry requirements and deadlines will be stated on the specific social post; all steps must be followed and each comment on the post counts as a new entry. Winners will be selected at random or as otherwise specified, and notified via the platform used to enter. If no response is received within 72 hours, an alternative winner may be chosen. Prizes are non-transferable and no cash alternatives will be offered. The Better Sleep For Life competition prize is a voucher for the value of £395.00 for a Yorkshire based cabin getaway. This prize does not include any travel costs or expenses incurred. By entering, you consent to Slumberdown using your name, social media handle, and entry content
for promotional purposes. Giveaways are in no way sponsored, endorsed, or
administered by, or associated with, Instagram, Facebook, TikTok, or any other platform. Slumberdown reserves the right to amend or cancel promotions at any time without notice.