Terms and Conditions*
At Slumberdown we pride ourselves on our product quality, with high manufacturing standards and strict quality testing. However, for your peace of mind, we offer a guarantee to protect you against any manufacturing issues that may arise. At Slumberdown we offer the following Guarantee Periods for manufacturing faults:
- 2 years: Pet Beds, Pillows, Mattress Protectors, Mattress Toppers, Electric Blankets, Heated Throws, Duvet.
If a manufacturing fault develops within 28 days of purchase, please return to the place of purchase, with proof of purchase.
If a manufacturing fault develops after 28 days and within the above guarantee period of the product, you can make a claim through Slumberdown.co.uk or by emailing info@slumberdown.co.uk.
For peace of mind, you can also register your purchase here. The guarantee is for a replacement only. We cannot offer a refund. In the event that the product is no longer available or out of stock, we will send a similar item. Replacements will only be sent within the UK.
We may ask you to return the products to us to inspect prior to agreeing to a replacement. The guarantee period runs from the initial purchase; replacements do not extend the guarantee period.
Terms & Conditions of the Guarantee:
We shall not be liable to offer replacements under the terms of guarantee in the following cases:
- Non-manufacturing faults – misuse, accidental damage, willful damage, fair wear and tear, incorrect storage, or use contrary to manufacturer recommendations or product-specific care label instructions.
- For Pet Beds – if the product is clearly damaged by the pet and not a manufacturer fault.
- If the manufacturer details have been removed.
This guarantee does not affect your statutory rights as a consumer.